Grievance Resolution Month – November 2026
Your concerns matter. Know how to get them addressed.
As part of the Insurance Regulatory and Development Authority of India's (IRDAI) Grievance Resolution Month initiative, we're helping policyholders understand their rights and the options available to resolve insurance-related concerns. Whether it's a question about your policy, a claim or the service you've received, it's important to know where to seek help.
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List of Content
Have a concern? We're here to listen.- What is an Insurance Ombudsman?
- What can you approach the Insurance Ombudsman for?
- How can you get your grievance resolved?
- Be informed. Know your rights.
Have a concern? We're here to listen.
At TATA AIG, we are committed to addressing customer grievances through a transparent and structured process.
If you're unhappy with any aspect of your insurance experience, you can raise a complaint with us.
To understand how to register a grievance, contact the relevant team or escalate an unresolved concern, please refer to our Grievance Redressal Policy.
What is an Insurance Ombudsman?
The Insurance Ombudsman is an independent authority that helps eligible policyholders resolve disputes with insurance companies and insurance brokers.
Established under the Insurance Ombudsman Rules, 2017, it offers a simple, impartial and cost-free way to seek resolution without lengthy legal proceedings.
What can you approach the Insurance Ombudsman for?
You may raise eligible complaints relating to:
- Claim-related concerns: Delays in claim settlement, rejected claims or partial settlements.
- Policy-related disputes: Disagreements about policy terms, conditions, coverage or benefits.
- Service issues: Delays or shortcomings in services provided by an insurer.
- Premium-related concerns: Disputes about premiums paid or payable.
- Incorrect policy information: Misrepresentation of policy terms or benefits.
- Policy issuance issues: A policy that differs from the submitted proposal or has not been issued despite payment of premium.
How can you get your grievance resolved?
Step 1: Raise your concern with your insurer Start by registering your complaint with TATA AIG through our grievance redressal process. You can write to us at gro@tataaig.com.
Step 2: Approach the Insurance Ombudsman if needed If your complaint is rejected, you're dissatisfied with the response, or you haven't received a response within one month, you may approach the Insurance Ombudsman, subject to the applicable eligibility criteria and time limits.
Step 3: Seek an independent resolution The Insurance Ombudsman reviews your complaint and the supporting documents. It may help both parties reach an amicable settlement or issue an award in accordance with the applicable rules.
There is no fee for filing a complaint with the Insurance Ombudsman.
For information on eligibility, complaint procedures and the relevant Ombudsman office, visit the official website.
Be informed. Know your rights.
A little awareness can go a long way in helping you address insurance-related concerns.
• Read your policy documents carefully. • Understand your coverage, exclusions and claim procedures. • Keep your policy and claim-related documents handy. • Maintain records of your communication with your insurer. • Raise concerns promptly and follow up when necessary.
Remember: As a policyholder, you have the right to raise your concerns and seek grievance redressal through the available mechanisms.
This Grievance Resolution Month, take a moment to understand your rights and the steps you can take to get your concerns addressed.
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