TATA AIG SUPPORT
The situation that our country, and the world as a whole, is facing today is rather bleak and unfortunate. The coronavirus pandemic has not only upturned daily life but has given rise to fear, anxiety and doubt. While the situation is grave, it is important not to panic.
The government of India has taken bold measures to contain the spread of COVID-19. It is essential that we follow directives from the government and the World Health Organisation (WHO). By doing so, we can 'flatten the curve' faster.
We have you covered
Our bouquet of comprehensive health insurance plans such as Tata AIG MediCare/Premier/Protect Tata AIG MediCare Plus, MediRaksha, other available indemnity-based health insurance products can help safeguard you and your family against the financial burden of seeking treatment for the novel coronavirus as well if you are hospitalized and as per policy terms/conditions/exclusions.
The safety of our customers and employees is our top priority in these trying times. We have advised most of our staff to work from home to protect them. But at the same time, we assure you that we are here for you and will deliver all the services you need. Our digital platform is also available 24x7 to help you.
You can also refer to this quick guide which will explain how we can assist you.
FAQs ON COVID-19 CLAIMS
Q. Does my health policy cover expenses for treatment of COVID-19?
A. There is no exclusion in our health policies for COVID-19 or any other pandemics, unless in case of policies covering specific named illnesses only.
In the unfortunate event any our customers require admission and treatment in a hospital, the claim is admissible subject to other policy Terms & Conditions.
Q. Are there any waiting periods applicable for COVID-19 claims?
A. The retail health policies taken anew have a 30-day waiting period for all illnesses including COVID-19. In case of renewal or portability, the 30-day waiting period would not apply.
Q. Are expenses related to diagnostic tests for COVID-19 covered in my policy?
A. If the diagnostic test is done as part of the inpatient treatment, it is covered. In case there is any admission, expenses related to pre and post hospitalization expenses are also payable subject to the time periods in your policy.
If your policy covers OPD expenses, then the diagnostic test is payable even if there is no admission.
Q. What are the eligible expenses related to the treatment of COVID-19?
A. In case of inpatient treatment, all admissible expenses related to the treatment including room rent, ICU charges, consultation charges, diagnostic tests, medicines and consumables are payable.
Q. There are experimental drugs being given for treatment of COVID-19, are these covered under the policy?
A. Yes, they are covered, if used as part of the inpatient treatment.
Q. Treatment of COVID-19 involves usage of lot of consumables, are they covered in my health policy?
A. Our Medicare product has a consumable cover which automatically covers these expenses, subject to limits available. In our Mediprime product, though there is no additional cover for consumables, we will consider these expenses for COVID-19 cases as an exception, subject to other terms and conditions of the policy.
Q. I had travelled to a foreign country and contracted the virus, is treatment covered in India?
A. For Health Policies in India, the treatment should be taken in India and the mode or place of contracting disease has no bearing on the admissibility of a claim.
In case you are still abroad and have a valid overseas travel policy from us, treatment in the country you have travelled to and declared under the policy, will be covered subject to other terms and conditions.
Q. Is Tata AIG geared to manage cashless requests during the lockdown?
A. Yes, we are, and we are working 24/7 to ensure our customers are not inconvenienced
Q. Where can I intimate the claim?
A. Our call center is fully operational, and you are requested to call us on 1800-266-7780 to intimate us of any claim. You can also send a mail to us on Customersupport@tataaig.com.
Senior citizens can contact us on the dedicated line 1800 -229 -966
Q. How can I submit my claim for reimbursement?
A. We understand that there is disruption in courier services and our customers would not be able to submit the original claim documents. To submit your claim, please follow the following simple steps:
- Use any of the document scanning apps available on Apple store or Google play store to scan documents in .PDF format.
- Kindly send digital copy of your claim documents at firstname.lastname@example.org
- Kindly ensure that attachment size in a single mail does not exceed 5MB.
- You will receive an auto acknowledgment once we receive your mail
We will process your claim using the documents mailed to us. However, we request you to retain the original copies of the documents as they will be needed for submission, later.
Please do not submit the original documents unless you hear from our team at TATA AIG.
Q. How will I know the status of my claim?
A. We will send you e-mail on the address given in the policy or in the claim form. Also, we will send you an SMS messages to update you on the progress of the claim. Our call center is fully active, and you can contact us or our TPA for any queries you may have at these numbers:
@ TATA AIG:
FHPL call centre: 1800-425-4090
Mail Id: email@example.com
For Senior Citizens:
TATA AIG call centre: 18002667780
Mail Id: Customersupport@tataaig.com
For Senior citizens
Q. Can I submit the claim documents at any of the branches of Tata AIG?
A. Our priority is to keep you safe and to maintain social distancing, we recommend that you send us scanned copies of the documents for processing the claim as explained above till normalcy is restored. You can submit physical documents when we will reach out to you.
TATA AIG's QUICK ASSISTANCE GUIDE
Tara (Chat Bot)
Tara is Tata AIG’s virtual Assistant who can help you with all your needs. Be it Policy document, Renewal, Claim Intimation, Renewal Payment, Changes to the policy, General Enquiry or even if you want to purchase a new policy. Tara knows it all.
Our website is also equipped to assist you for all your needs in a hassle free way within your home so no need to panic.
- Click here to register your claim your personal accident, two-wheeler and four-wheeler insurance cover.
- For Health policies please call FHPL Claims Helpline Number 1800 4254 033 (Keep the policy documents handy while calling them)
- For other policies click here to download the claim forms send it to us as Customersupport@tataaig.com. We will take it up from there
- Alternatively, you can You can also SMS “CLAIMS” us on 5616181 and we shall call you back
- Track status of your existing claim just by entering your policy number and claim number
Claim Settlement Process
- Claim Notification - 24*7 through TPA , Call Centre, Chatbot, E-mail, SMS, Website
- Fully geared towards providing cashless services without any hiccups
- Claims would be processed on the digital copies of documents
- All Claim payments through NEFT
- Claims from Covid 19 monitored and handled by nominated senior team
- Claim Notification - 24*7 through Call Centre, Chatbot, E-mail, SMS, Website
- 1st Contact with claimant within maximum of 12 working Hrs
- Remote survey option to insured through use of live video streaming
- Desktop assessment by Licensed in-house surveyors
- Claims being processed on digital copies of documents
- Senior Claims Personnel as zonal SPOCs for quick resolution of customer queries
- All Claim payments through NEFT
Instantly renew your policy just by entering your policy number and contact number to enjoy continuous coverage under your policy. Click here to renew now!
As per the recent notification from Central Government, the policy holders whose motor vehicle third party insurance or health insurance policies fall due for renewal during the period on and from the 25th March, 2020 up to the 3rd May, 2020 and who are unable to make payment of their renewal premium on time in view of the prevailing situation in the country as a result of Corona Virus disease (COVID-19), are allowed to make such payment for renewal of policies to their insurers on or before the 15th May, 2020 to ensure continuity of the insurance cover from the date on which the policy falls due for renewal, so that any valid claim triggered during the grace period can be paid.
We understand the needs of the customer during the trying times. We are still available 24X7 to support you when you need us the most with minimum disruption.
Call us on 1800 266 7780 or write to us at Customersupport@tataaig.com
Incase you are unable to reach our toll free number or unsatisfied with response provided please contact on the below numbers (between 9:00 AM to 6:00 PM):
- 022 - 61423517
- 022 - 61423518
- 022 - 61423519
Stay calm, stay safe!
Make sure you #ThinkAhead and update your health insurance plan to get comprehensive coverage. Above all, remain positive, and know that we will overcome this together!