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Value Provider Networks offer enhanced services and discounts within the network of TATA AIG hospitals. To find the list of our network hospital on our website Click here.

Excluded providers are hospitals or healthcare providers not covered under your policy. Claims made with these providers will not be eligible. To find the list of excluded providers on our website Click here.

Download the list from the TATA AIG website by visiting the ‘Downloads’ section and entering “excluded” in the search bar. To find the list of excluded providers on our website Click here.

You can access the list on the on the TATA AIG Insurance - Apps on Google Play Store or on the App Store or by visiting website directly. To find the list of our valued provider on our website Click here.

Required documents include:

• Insurance card/policy copy
• Customer photo ID
• Address proof
• CKYC form (if the claim is over ₹1 lakh)
• Admission notes and previous medical records (optional for reference)

Yes, through our #GetCashless facility, you can use a cashless service at non-network hospitals in three simple steps:

• SMS “GetCashless ” to 7428192242 or call 022 6489 8282.
• A claim expert will call you to gather hospital details.
• We’ll verify the hospital and issue an authorization letter.

On the TATA AIG Mobile App, select “cashless health check-up,” choose your package, fill in details, and confirm availability. Our team will contact you to arrange the check-up. To download TATA AIG Insurance - Apps on Google Play or on the App Store.

Reimbursement refers to paying for medical expenses upfront and then submitting a claim for eligible costs according to policy terms.

Submit claim documents within 15 days of discharge or the completion of treatment.

Co-payment is a cost-sharing mechanism where the insured pays a percentage of the claim amount. It does not reduce the Sum Insured.

Submit a cancelled cheque with the policyholder’s name, or provide a bank passbook or account statement with clear visibility of the name, account number, and IFSC code.

To submit a health insurance claim, please ensure you have the following documents:

• Completed and signed claim form, to Download Claim form click here.
• Insurance card or a copy of the policy.
• Doctor’s medical certificate.
• Pathology reports (e.g., X-ray results).
• Hospital discharge card/certificate.
• Original hospital bills and receipts.
• Original pharmacy bills.
• Investigation reports, if applicable.
• FIR/MLC copy (for accidental claims).
• NEFT details for claim settlement.
• CKYC form (required if the claim amount exceeds ₹1 lakh).

You can claim preventive health check-up packages according to your sum insured. To streamline the process, use the cashless health check-up option on the TATA AIG Mobile App, which removes the need for upfront payments or paperwork. To download TATA AIG Insurance - Apps on Google Play or on the App Store.

Yes, lab or investigation expenses can be claimed under the preventive health check-up benefit, subject to eligibility. Other costs, such as consultation and pharmacy purchases, are covered under the OPD Treatment Benefit up to specified limits.

For non-network hospitalizations, pay bills upfront and file a reimbursement claim. Alternatively, use our #GetCashless service by sending an SMS or calling our helpline.

To Download the claim form Click here. You can also complete and submit the form via the app or website.

Visit the “Downloads” section of our website, select your policy, and download the policy wordings. To view and download Click here.