• Step 1: Claim Intimation

The first and most crucial step is to notify the insurer about the incident or loss that has taken place. Make sure you inform the insurance company within the specified timeline for the claim to be accepted.

• Step 2: Surveyor Appointment

At the next stage, a surveyor is appointed by the insurance company to inspect the damage caused. The surveyor will verify the loss incurred, as you mentioned and submit his report to the insurance company.

• Step 3: Information and Documentation

Provide all the necessary and crucial information about the accident to the insurer. You must also complete the claim documentation, including filling out the claim form and providing the necessary documents, such as the insurance policy, invoice value of goods, etc.

• Step 4: Evaluation Status

The insurer will evaluate the surveyor's report. You must await their response. If any additional information or documentation is required, you will be notified.

• Step 5: Claim Approval/Rejection

Once all the information and documents align, you will receive the claim approval or rejection information as per the terms of the online transit insurance for goods. If the claim is approved, you must follow the next steps as instructed by the insurer. If the claim is rejected, you may contact the company to find out the next steps.

• Step 6: Payment

On claim approval, the insurer may ask you for the bank details to pay the claim amount. Once you have provided the required details, your claim will be settled.

Also Read: Transit Insurance: Protect Your Goods from Transit Risks

1. Claim form
2. Policy documents
3. Survey report
4. Bill of landing (copy)
5. Commercial invoice
6. Photos of damaged cargo
7. List of items that were shipped
8. Police report: if a police complaint is made
9. Transport agreement
10. Claim bill

Also Read: Single Transit Policy in Marine Insurance

Being aware of the transit insurance claim process enables you to follow the step-wise procedure and ensure your claim is accepted. The most crucial step is to quickly inform the insurer about the incident and adhere to the next steps.

When you buy transit insurance online, it saves you from financial loss due to unfortunate incidents during transit. TATA AIG offers marine insurance in India with wide coverage, customisation options, a smooth claim process and international coverage. Besides, your goods get coverage for transit through air, rail, road, and waterways.

You can buy a robust marine insurance policy to secure your goods in transit and get optimum coverage at the most affordable prices.