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How to Deactivate/Close a Fastag Account?

  • Author :
  • TATA AIG Team
  • Published on :
  • 23/11/2023

As you sell or transfer your vehicle, it is essential to deactivate or close your FASTag account to avoid any unnecessary charges or complications.

This blog will walk you through the simple process of deactivating your FASTag account, ensuring a smooth transition and eliminating any lingering concerns.

Whether you are a seasoned FASTag user or a recent adopter, this handy guide will empower you to take control and manage your FASTag account with ease.

When Should You Surrender a Fastag Account?

Deactivating or closing your FASTag account is essential under specific circumstances to ensure financial security and prevent unnecessary charges.

Here are the primary situations when you should deactivate your FASTag account:

Vehicle Sale or Transfer

When you sell or transfer ownership of your vehicle, you must deactivate the associated FASTag account. This prevents the new owner from using your FASTag and incurring charges on your linked payment source.

Vehicle Scrapping

If you scrap your vehicle and it is no longer in use, deactivate the FASTag account to avoid any potential misuse or unauthorised transactions.

Change in Vehicle Registration Number

In case you change your vehicle's registration number, you need to deactivate the existing FASTag account and activate a new one linked to the updated registration number.

Lost FASTag Tag

If you lose your FASTag tag, deactivating the account immediately is crucial to prevent unauthorised use. You can request a replacement tag after deactivating the old account.

Non-Usage of FASTag

If you no longer use your vehicle or prefer alternative payment methods for tolls, deactivating your FASTag account eliminates the risk of unnecessary charges or subscription fees.

Why Should You Go for FASTag Deactivate Before Selling Your Car?

FASTag cancellation is crucial before selling your car for several reasons:

Prevents Unauthorised Transactions

By deactivating your FASTag account, you ensure that the new owner cannot use your tag for unauthorised transactions. This safeguards your financial security and prevents any unexpected charges on your account.

Avoids Toll Charges

If you do not deactivate your FASTag account, you may still be charged tolls even after you sell your car. This is because the FASTag is linked to your vehicle's registration number, not the car itself. Deactivation prevents any further toll charges on your account.

Obtains FASTag Balance Refund

If you have any balance left on your FASTag account, you can get a refund once you deactivate your account. This ensures you receive the remaining funds associated with your FASTag usage.

Smooth Transition for New Owner

Deactivating your FASTag account allows the new car owner to register their own FASTag without any complications. It ensures a smooth transition and avoids any confusion related to toll payments.

Eliminates Potential Disputes

Deactivation prevents any potential disputes or disagreements with the new car owner regarding toll payments or unauthorised usage. It clarifies ownership and responsibility for FASTag transactions.

How to Close a FASTag Account?

If you wish to block a FASTag account, you should be aware of the right ways to do it. It is a simple process that can be done through various channels depending on your bank or issuer.

Here's a step-by-step guide on how to deactivate FASTag account:

Method 1: Through NHAI (IHMCL)

Call the NHAI helpline number 1033 or log in to www.fastag.ihmcl.com.

Select the option to speak to a customer service representative.

Inform the representative that you want to deactivate your FASTag account.

Provide your FASTag ID and other relevant details as requested.

Confirm the deactivation request.

Method 2: Through Your Bank or Issuer

Contact the customer care number of your bank or FASTag issuer.

Inform the representative that you want to deactivate your FASTag account.

Provide your FASTag ID, registered mobile number, and other relevant details as requested.

Confirm the deactivation request.

Method 3: FASTag Cancellation Online through a Portal

Visit the online portal of your bank or FASTag issuer.

Log in using your registered credentials.

Navigate to the FASTag section or customer service portal.

Select the option to deactivate your FASTag account.

Enter your FASTag ID and other required details.

Confirm the FASTag closure request.

To Sum it Up

Managing your FASTag account is essential for financial security and toll payment convenience. By understanding when to deactivate or close your FASTag account, you can avoid unnecessary charges, prevent unauthorised transactions, and ensure a smooth transfer of ownership or usage.

Whether you are selling your car, changing your vehicle's registration, or simply no longer using FASTag, taking the proactive step of deactivating your account will safeguard your finances and provide peace of mind.

While taking care of the essential documentation for your care, do not forget to buy car insurance for it. A four-wheeler insurance protects you financially in case your car meets with an accident or there are other mishaps like theft, vandalism, etc.

With Tata AIG, you can compare car insurance online and choose between third-party, own damage, and comprehensive car insurance policies per your insurance needs and budget. Moreover, securing your four-wheeler with car insurance is also a legal mandate in India. Having all the updated documents for your car, including car insurance, can help you stay worry-free about driving your vehicles anywhere within the country.

FAQS

What happens if I don't deactivate my FASTag account after selling my car?

If you don't deactivate your FASTag account after selling your car, the new owner may still be able to use your tag for unauthorised transactions, leading to charges on your linked payment source.

It's crucial to deactivate the account to protect your finances and prevent any liability for toll payments after the sale.

Do I need to return the physical FASTag tag after deactivating my account?

Whether or not you need to return the physical FASTag tag after deactivating your account depends on your bank's policy or FASTag issuer.

Some issuers may request the return of the tag, while others may allow you to dispose of it. Contact your bank or issuer for specific instructions.

What if I lose my FASTag tag before deactivating my account?

If you lose your FASTag tag before deactivating your account, immediately contact your bank or FASTag issuer to report the loss.

They will deactivate the account to prevent unauthorised use and may issue a replacement tag upon request.

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Disclaimer / TnC

Your policy is subjected to terms and conditions & inclusions and exclusions mentioned in your policy wording. Please go through the documents carefully.

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