Electronic Insurance Account: Features, Benefits, How to Open, & More

An e-Insurance Account (eIA) is a digital platform that allows policyholders in India to store and manage all their insurance policies electronically in one place. This initiative, introduced by the Insurance Regulatory and Development Authority of India (IRDAI), aims to simplify insurance management by eliminating the need for physical documents.

This helps you secure your policies in one place so that you do not lose your policy. You can access all the policies anywhere and anytime with ease and efficiency. However, each individual can hold only one e-Insurance Account.

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• Centralised Storage: Store all life, health, motor, and general insurance policies in one digital platform.

• Paperless Management: Eliminate the need for physical documents with secure digital records.

• Quick Access: View and manage policies anytime from anywhere with internet access.

• Secure Platform: Advanced security of an electronic insurance account ensures data privacy and controlled access.

• Easy Updates: Modify contact details, nominee, or address easily in one place.

• Policy Alerts: Get timely reminders for premium payments and policy renewals.

• Faster Claims: Insurers can access verified documents instantly for quick claim settlement.

• Free Account Opening: No charges for opening or maintaining an insurance account.

• Linked with Multiple Insurers: One account can hold policies from different insurance companies.

• Unique Account Number: Each e-Insurance account is assigned a unique number. It helps in easy reference and management.​

• Regulated by IRDAI: Operates under the guidelines given by the Insurance Regulatory and Development Authority of India.

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• All Policies in One Place

An e-Insurance Account stores your life, health, motor, and other policies in digital format. You do not need to handle paper documents anymore. You can assess your policy details easily and almost instantly.

• Simple and Quick Access

You will receive unique e-Insurance login details to access your policies anytime. This is an essential feature that saves considerable time and effort, particularly during emergencies or claims.

• Safe and Secure

Your eIA is protected by strong data security protocols. You do not have to worry about losing documents due to fire, theft, or misplacement.

• One-Time KYC Process

When you open an electronic insurance account, you complete KYC only once. After that, you can buy or renew any number of policies without submitting documents again and again.

• Faster Policy Servicing

Updating contact details, changing nominee, or making other changes becomes quick. You can do these tasks online without visiting the insurer’s office.

• Environment-Friendly

An electronic insurance account account helps you to go paperless as everything is available online. This action encourages green practices, which eventually benefits the environment.

• Free of Cost

Opening an eIA is completely free. You do not have to pay any charges to maintain your account or upload your policies.

• 8. Easy conversion

If you have an old offline policy, you can easily convert it to an electronic policy so that you can store it in your account.

• 9. Better Claims Support

At the time of a claim, your family or nominee can access your policy information easily. This speeds up the claims process and avoids confusion.

Also Read: Motor Insurance.

The Insurance Regulatory and Development Authority of India (IRDAI) has authorised four insurance repositories to manage insurance policies electronically. These repositories facilitate the creation and maintenance of e-Insurance Accounts (eIAs) and allow policyholders to store and manage their policies digitally.

• NSDL National Insurance Repository (NIR) by NSDL Database Management Limited (NDML)

• Centrico Insurance Repository Limited (Formerly known as CDSL Insurance Repository Limited)

• Karvy Insurance Repository Limited

• CAMS Repository Services Limited​

Opening an e-Insurance Account (eIA) allows you to manage all your insurance policies digitally in one place. Here are the steps you may follow for e-Insurance account opening online.

Steps to Open e-Insurance Account Online Via NSDL National Insurance Repository

• Open NSDL National Insurance Repository: Open the National Insurance Repository website.

• Activate Your eIA: Click on Activate Your eIA to go to the next step.

• Complete KYC: Select your preferred KYC mode (Digilocker or Aadhaar XML) and complete the KYC.

• Complete Application Form: Fill out the application form and submit it. It takes about 7 days to activate an eIA.

• Please Note: After the eIA is created, NIR sends the 13-digit eIA number via SMS and email, and couriers the welcome kit—including client master, eIA brochure, and login credentials (if not set online)—to the applicant’s address. However, if the eIA was submitted online, only the client master and brochure are sent, as applicants can set their own login ID and password during online submission.

Steps to Open e-Insurance Account Online Via Centrico Insurance Repository Limited

• Sign Up: Visit CIRL's website and click on “Free SighUp” to register using your mobile number or email.​

• Verify Contacts: Confirm your email and mobile number through the verification process.​

• Complete e-KYC: Submit approved identity documents for digital verification.​

• Receive eIA Number: Upon successful verification, you will receive your unique eIA account number.​

• Map Policies: Link your existing insurance policies to your eIA for centralised access.​

Steps to Open e-Insurance Account Online Via Karvy Insurance Repository Limited

• Download the eIA Form: Visit Karvy Insurance Repository and download the eIA opening form.​

• Fill the Form: Complete the form with personal, contact, and nominee details.​

• Attach Documents: Include self-attested copies of PAN or Aadhaar, address proof, date of birth proof, and a recent passport-sized photograph.​

• Submit the Application: Submit the filled form and documents to the nearest Karvy branch, approved person, or your insurer.​

• Verification and Activation: Upon successful verification, your eIA will be activated, and you will receive a unique 13-digit eIA number.​

Steps to Open e-Insurance Account Online Via CAMS Repository Services Limited​

• Sign Up on Bima Central: Visit CAMS Repository Services Limited​ to register on Bima Central using your mobile number or email.​

• Complete e-KYC: Submit your PAN or Aadhaar card along with address proof for verification.​

• Receive eIA Number: Upon successful verification, you will receive a unique 13-digit eIA number via SMS or email.​

• Link Policies: Link your existing insurance policies with your eIA for centralised management.​

• Step 1: Choose an Insurance Repository

Select from the four IRDAI-authorised repositories:​

• NSDL National Insurance Repository

• Centrico Insurance Repository Limited

• Karvy Insurance Repository Limited

• CAMS Repository Services Limited​

• **Step 2: Download and Fill the Application Form: Visit the chosen repository's website to download the eIA opening form. Fill in your personal details accurately.**​

• Step 3: Attach Required Documents: Include self-attested copies of the required documents.

• **Step 4: Submit the Application: You can submit the completed form and documents to:**​

  • The nearest branch of your insurance company​.

  • Directly to the repository via courier​

  • An Approved Person (AP) appointed by the repository​

• **Step 5: Processing Time: Once submitted, your eIA will be created within seven working days. You will receive e-Insurance login credentials to access your account online.**​

• Open an e-Insurance Account (eIA):

If you have not already, open an e-Insurance account with one of the IRDAI-authorised insurance repositories as mentioned above.

• Fill Out the Policy Conversion Form:

Once your eIA is active, complete the Policy Conversion Form. This form requires details like your policy number, insurer's name, and your eIA number. You can obtain this form from your insurance repository's website or through an Approved Person.

• Submit the Conversion Request:

Submit the completed Policy Conversion Form to your insurer, the insurance repository, or an Approved Person. Some insurers may require a copy of the original policy document, so it is advisable to check specific requirements beforehand.

• Receive Confirmation:

After processing, you will receive confirmation via SMS or email once your policy is successfully linked to your electronic insurance account. This digitized policy will then be accessible through your eIA portal.

To open an e-Insurance Account (eIA), you will need to submit an eIA application form and KYC (Know Your Customer) documents.

• Proof of Identity: Submit a self-attested copy of identity proof. You may use a PAN Card​, Aadhaar Card​, Voter ID​, Passport, Driving Licence​.

• Proof of Address: A self-attested copy of address proof. Aadhaar Card​, Voter ID​, Passport, Driving Licence, Bank Passbook (not older than 1 month)​, or Utility Bills (Electricity, Telephone) not older than 6 months​.

• Proof of Date of Birth: Acceptable documents are:** Birth Certificate​, PAN Card​, Passport​, School Leaving Certificate​.

• Recent Passport-Size Photograph: A clear, recent colour photograph is necessary for identification purposes.

• Cancelled Cheque: A cancelled cheque from your bank account to verify banking details for transactions.

Opening and maintaining an Electronic Insurance Account (eIA) in India is completely free of charge for policyholders. There are no fees associated with the creation, upkeep, or modification of an eIA.​

Who Bears the Cost?

Insurance repositories are compensated by insurance companies for maintaining policy data in electronic form. This arrangement ensures that policyholders do not bear any costs related to eIA services.

Also Read: How to Carry Your Bike Documents Digitally?

An authorised representative refers to the person who has been appointed by the holder of the account. The person can access the account in the event of the account holder’s demise or absence, or if the account holder is incapable of accessing the account. Therefore, while opening a new account, you must mention the contact details of the person whom you are appointing as the authorised representative.

An Electronic Insurance Account (eIA) simplifies insurance management by keeping all your policies organised, secure, and easily accessible in one place. It supports faster claims, quick policy updates, and offers a paperless, environment-friendly solution. For every policyholder, especially in emergencies, having an eIA ensures better control and peace of mind.

At TATA AIG, we understand how valuable your health and time are. That is why when you buy health insurance with us, we ensure your experience stays easy, secure, and efficient. Whether you need individual health insurance or a family plan, an eIA helps you access everything from policy details to claims—anytime, anywhere.

Linking your health insurance policy to an eIA makes your health journey smooth. We encourage you to adopt digital solutions for better policy management. When you choose to buy health insurance from TATA AIG, you choose trust, convenience, and complete support at every step.

Stay insured, stay prepared, and stay protected with TATA AIG health insurance.

Is an eIA account mandatory?

​Yes, as of April 1, 2024, it is mandatory for all new insurance policies in India to be issued in electronic format and linked to an e-Insurance Account (eIA). This directive is part of the Insurance Regulatory and Development Authority of India's (IRDAI) "Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers Regulations, 2024."

Can I have multiple EIA accounts?

No, as per IRDAI guidelines, an individual can have only one electronic insurance account across all Insurance Repositories.

How secure is my e-Insurance account?

Insurance Repositories implement robust security measures to protect your data. They ensure data integrity, confidentiality, and regular backups to comply with IRDAI regulations to safeguard your information.

Can I open an e-Insurance account without having a life or non life policy for myself?

Yes, you can open an e-Insurance Account (eIA) even if you do not currently hold a life or non-life policy. You can open an eIA first and then, upon purchasing an insurance policy, you can request to have it credited to your existing eIA. This allows you to have the account ready for when you obtain a policy.

If I already have an e-Insurance account, how do I buy a new policy in digital form?
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To purchase a new insurance policy electronically using your existing e-Insurance Account (eIA), simply provide your eIA number when applying for the policy. This allows the insurer to issue and store your policy in digital form within your eIA. It eliminates the need for resubmitting KYC documents.​