Note the numbers of the other vehicle involved in the accident, if any.
Try to note the names and contact details of witnesses, if any.
Fill up the claim intimation form (attached to your policy) to keep your replies ready for the Call Centre. Please immediately contact our toll free number is 1800-266-7780. SMS would be “CLAIMS” to 5616181. in the event of any claim. Answer a few simple questions. Our Call Centro executives are there to help.
In case of property damage, theft or bodily injury claims, file a First Information Report with the Police. In other circumstances FIR is not necessary.
After having shortlisted the garage, approach them to get your vehicle repaired. Remember, it is advisable to choose a garage depending on its manufacturer/brand specialty. After completion of repairs, sign the necessary papers and collect your vehicle.
What Tata AIG General Insurance Company Limited will do
In the event of a claim, we reach you fast and handle the case transparently. Our claims representative will contact you within 48 hours of intimation. They will:
Inform you of procedures and documents
Guide you to a high quality repair facility.
Draw out assessment of repairs with garages - no need for an estimate of repairs from you.
Authorize repairs and inform you of extent and cost.
If desired, consequent to repair, we will make payment of our share of the loss directly to the garage i.e. net of excess & depreciation, if any.