Tata AIG Travel Documents

If a policyholder decides to file a travel insurance claim, they need to submit the necessary documents. Below are the documents required for the travel insurance claim process.

General List of Documents Required for Travel Insurance

• Duly filled and signed travel claim form.

• Copy of tickets or boarding passes

• Copy of passport

• Copy of itinerary details

• Copy of accommodation proof

• Travel insurance policy document

Also Read: 8 Documents Required For International Travel

Medical Emergency Claims

• Copy of medical records and discharge summary.

• Copy of diagnostic reports.

• Original bills and receipts of treatment.

• Original transport expenses proof.

• Bills of medical service availed during evacuation.

• Physician recommendation for medical evacuation.

Accidental Death, Disablement and Repatriation of Remains

• Copy of medical records.

• Original bills and receipts of treatment.

• Copy of diagnostic report.

• Copy of death certificate with cause of death.

• Attested postmortem report or coroner’s report if conducted.

• Attended copy of FIR if filed.

• Copy of death certificate.

• Funeral certificate along with original bills.

Delayed or Loss of Check-in Baggage

• A property irregularity report was obtained from the airline, mentioning the hours for which baggage was delayed.

• Copies of correspondence with airline authorities confirming the loss.

Personal Liability

• A full statement of the facts in writing, along with witnesses.

• Any other documents relevant to the incident.

• Any other relevant information the policyholder wants to share.

Flight Delay and Cancellation

• Copy of correspondence with airline authority certifying the reason for delay.

• Correspondence with airlines for flight cancellation.

• Supporting documents are needed regarding the amount refunded by Common Carrier.

**Trip Curtailment and Trip Cancellation

• Death certificate of the companion, immediate family member or policyholder related to trip curtailment reason.

• Airline's correspondence with details of hijack incidents related to trip curtailment.

• Any other documents or evidence related to trip curtailment, such as newspaper cutting, etc.

• Medical records or death certificates related to trip cancellation reasons.

• Copy of tickets and correspondence with the airlines related to trip cancellation.

• Medical certificate from the physician related to trip cancellation.

Missed Flight Connection

• Airline correspondence on the delay.

• A copy of the new ticket and boarding pass related to the missed trip with the airline.

• Proof of accident of vehicle used for reaching airport that supports missed flight reason.

• Any other documents or evidence related to missed flight connection.

Bounced Hotel or Airline Booking

• Correspondence with the hotel booking agency for confirmed booking and the reason for the bounced booking of the accommodation.

• Supporting documents are needed regarding the amount refunded by accommodation.

• Correspond with the airline regarding the confirmed booking and the reason for the bounced booking.

• Copy of new tickets and boarding pass.

• Supporting documents are needed regarding the amount refunded by Common Carrier.

Hijack or Kidnapping Allowance

• Full statements of the vent in writing.

• The airline's correspondence with details of the hijack incident is attached.

• Copy of FIR in case of kidnapping.

Accommodation Extension

• Copy of medical records or discharge summary or treating doctor’s report and prescription, if applicable.

• Original bills or receipts.

• Copy of diagnostic reports, if any.

• Supporting documents of accommodation charges.

• Details of original and revised itinerary supported by travel tickets and accommodation booking details.

• Evidence of delays caused by natural disasters such as earthquakes, floods, storms, etc or terrorism.

• Confirmation from the Common Carrier of delays, with a copy of the claim for expenses incurred due to the delay.

Travel Insurance Documents for Loss of Personal Baggage or Passport

• Copy of FIR and final police report, in case of theft or burglary, stating the loss of items.

• Itemised list of lost items along with invoices and receipts for the lost items.

• Proof of ownership of the items.

• Copy of duplicate or new passports.

• Original bills or receipts for expenses incurred to obtain a new passport.

• Copy of FIR or police report.

Compassionate Visit

• Copy of medical records or discharge summary.

• Copy of diagnostic reports, pathological reports, or radiological reports, if any.

• Copy of new ticket and boarding pass for the Immediate Family Member.

• A copy of the original scheduled itinerary is required for the policyholder.

• Bills and receipts for accommodation and meals of the Immediate Family Member during the compassionate visit.

Loss of Cash

• Copy of FIR or police report stating the loss of cash, subject to relevant authorities having jurisdiction at the place of the loss within 12 hours after the incident.

• Proof of Forex purchase.

• If the incident happened in the Common Carrier, airport, or the accommodation where the policyholder was staying, provide proof of loss in writing from the Common Carrier or accommodation authorities with compensation details.

Upgradation to Business Class

• Cancellation and refund details of the original return ticket if upgradation is not allowed, along with a copy of the new ticket.

• Confirmation of additional fare incurred towards the upgrade from airlines of the original return ticket.

Rental Vehicle Cover

• Copy of car rental agreement.

• A police report or FIR confirming the incident.

• Copy of internationally recognised licence.

• Bills and payment receipts.

Alternative Transport Expense

• Copies of correspondence with the airline authorities or others certifying the delay, cancellation, diversion, or shortening of the trip and the actual date and time of arrival.

• Purchase bills or receipts of alternate transport tickets.

Frequent Flyer Cover

• Proof that tickets are booked under the frequent flyer program.

Adventure Sports

• Proof that the injury or illness is due to participation in adventure sports.

• Copy of medical records or discharge summary, in case of hospitalisation, or treating doctor’s report and prescription, if applicable.

• Original bills or receipts.

• Copy of diagnostic reports, pathological reports, or radiological reports, if any.

• Proof of transport expenses, if applicable.

• Invoices of medical services availed during an evacuation, if applicable.

• Physician recommendation for medical evacuation, if applicable.

• Copy of death certificate with cause of death, if applicable.

• Attested postmortem report or coroner's report, if conducted.

• Attested copy of FIR and police inquest report if filed and available.

Accompaniment of Minor Child

• A copy of the new ticket and boarding pass is required for a minor child.

• A copy of the new ticket and boarding pass will be provided for the immediate family member accompanying the child.

• Copy of medical records or discharge summary, in case of hospitalisation, or treating doctor’s report and prescription, if applicable.

• Copy of diagnostic reports, pathological reports, or radiological reports, if any.

Pandemic Cover

• Proof that the illness has been declared a pandemic at Phase 4 or a higher level by the World Health Organization.

• Proof that the policyholder was required to be quarantined with a doctor's prescription.

• Copy of diagnostic reports, pathological reports, or radiological reports of the policyholder.

Loss of Electronic Profitable Item

• Copy of FIR or police report stating the loss of items.

• Proof of loss in writing.

• Proof of ownership, including original bills and receipts and bills and receipts of repairs.

Fraudulent Charges

• Documentation from the eligible card issuer verifying the unauthorised charges.

• An official police report regarding the loss.

• Written intimation to make a claim and obtain the proper forms and instructions within 24 hours of discovering an unauthorised charge was made.

• File an FIR within 24 hours of discovering your loss.

Any other documents we may ask you to provide.

Visa Rejection

• Proof of visa appointment and visa rejection from the embassy.

• Proof of visa reapplication.

Coma Cover

• Copy of medical records or discharge summary, in case of hospitalisation, or treating doctor's report and prescription, if applicable.

• Original bills or receipts.

• Copy of diagnostic reports, pathological reports, or radiological reports, if any.

• Attested copy of FIR and police inquest report, if filed and available.

**Home Content Burglary **

• Copy of FIR.

• A copy of the estimate of loss was acknowledged by the police.

• Details of items lost or damaged are duly supported by purchase invoices. If invoices are not available, alternative proofs should be submitted to help the surveyor determine the value of the items claimed.

• Bills and payment proof of the payment made for repairs, if any.

• Any other documentary evidence, such as newspaper cuttings, if available.

Also Read: What To Do for Lost Travel Documents Abroad?

Step 1: Before filing a claim, immediately notify the TATA AIG representative about the incident by calling or emailing the specified assistance address or number.

Step 2: Collect all the necessary documents, such as the claim form and other documents.

Step 3: Visit the official TATA AIG website and go to the “Claim” section. Next, click on the “Initiate Claim” and then select the “Travel” option.

Step 4: Enter the “Policy Number” and click on the “Search” button. The policy details will appear on the screen; fill out the claim form and upload documents and submit the form.

Step 5: The representative will verify the claim form and other supporting documents before approving or rejecting the claim request.

Step 6: If the claim request has been approved, the policyholder will get the confirmation mail regarding the same.

• Many travellers do not read the travel insurance policy documents, which can create confusion in an emergency. By reading the fine print carefully, policyholders will know the coverage and what is covered under the policy.

• Another crucial mistake policyholders make when dealing with travel insurance documents is overlooking the exclusions. This can cause an unpleasant surprise when the claim request is denied. Therefore, it is crucial to read all about the policy exclusion in detail to avoid any surprises.

• Most policyholders fail to keep a copy of their travel insurance documents with them while travelling, which can create unnecessary problems when filing a claim. It is crucial to keep both physical and digital copies of travel insurance documents.

• Another common mistake with travel insurance policies is not reporting incidents in a required timeframe, such as during trip cancellation, flight delay, etc. It is crucial to report incidents to insurance provider representatives within the requested time frame to avoid rejection.

Travel insurance documents are a crucial aspect of travel insurance policy. Without proper documentation, you risk not having the necessary proof of coverage in case of an emergency, which can lead to delays or even denial of claims. These documents outline the specifics of your policy, including the types of coverage, exclusions and procedures for making claims.

TATA AIG offers a range of travel insurance plans that are customised based on your unique travel needs. With our travel insurance cover, you are protected against various unforeseen situations during your trip.

For instance, our travel insurance for senior citizens prioritises the requirements and needs of those over 60 years. The policy is specifically designed to address the problems they face while travelling. Everything is included in the plan, from baggage loss or delay to travel assistance to coverage for accidents or illness.

We at TATA AIG offer a budget-friendly travel insurance plan starting at ₹24.8 per day. Secure your trip with our customised and cost-effective travel insurance plans.